Buurted Privacy Policy

Buurted operates a local marketplace where neighbors can publish listings, save favorites, send requests, chat, reserve items, and complete local handovers. This policy explains what personal data Buurted processes, why it is processed, and how people using the Buurted app can exercise control over their data.

1. Who controls your data

Buurted is the controller of the personal data processed through the Buurted marketplace and related support flows. For privacy questions, rights requests, or complaints about data handling, contact info@buurted.nl or use the help options in the app.

2. What data Buurted collects

• Account and profile data such as email address, display name, profile photo, biography, onboarding completion, and profile visibility preferences.
• Location and buurt data used to place you in one or more neighborhoods, show approximate listing location, and support local discovery.
• Listing content, including titles, descriptions, tags, images, category choices, prices, reservation and sold status, and sale-method choices such as fixed price, offers, symbolic exchange, cash, or iDEAL selection.
• Marketplace interaction data such as favorites, request history, counter-offers, reservation flows, seller mark-sold actions, handover coordination, transaction state updates, and activity event records.
• Conversation and message data when buyers and sellers communicate in the app.
• Device and app data such as app version, crash or usage signals where enabled, activity unread state, and Expo push token registration information for notifications.
• Moderation and trust data such as reports, policy flags, AI analysis outputs, structured listing metadata, scam or abuse-prevention signals, and support records linked to safety issues.

3. Why Buurted uses this data

Buurted uses personal data to create and secure accounts, publish listings, operate chat and request flows, manage favorites and activity badges, deliver push notifications, help buyers and sellers coordinate local exchanges, prevent abuse, and keep the marketplace relevant to the user's buurt. Buurted also uses data to review listings for policy compliance, improve categorization, support reports and enforcement, and maintain marketplace quality.

4. AI-assisted analysis and moderation

Buurted uses AI-assisted tooling to analyze listing images and content, extract structured product attributes, suggest categories or descriptions, and support moderation reviews. These tools are used to improve safety, classification, search quality, and operational efficiency. AI outputs are treated as signals for Buurted systems and reviewers; they do not replace all human judgment.

5. Lawful bases

Buurted generally processes data because it is necessary to provide the marketplace service you request, to pursue legitimate interests such as fraud prevention, safety, and service improvement, or because you have chosen optional settings such as analytics, personalization, or marketing preferences. When legal obligations apply, Buurted may retain or disclose information as required.

6. Sharing and processors

Buurted does not sell or otherwise share user or device data with data brokers. We do not combine app data with data from other companies' apps, websites or offline sources for targeted advertising or advertising measurement. We do use service providers to operate Buurted, including Azure hosting and file storage, Neon database hosting, Expo/Apple/Google notification infrastructure, Brevo transactional email/SMS delivery, and PostHog for optional product analytics. These providers receive the data needed for their service; this is not a claim that no third party receives data. Other providers support requested authentication, maps, payment, AI-assisted moderation and support functions as described in this policy and the relevant feature. Data may also be disclosed where required by law or necessary to handle safety issues or disputes. We do not configure PostHog destinations or batch exports to send app analytics to advertising services.

7. Location, notifications, and activity records

Buurted uses approximate neighborhood information to show listings locally without exposing unnecessary precision. The app may store activity events, unread states, and device push registrations to support alerts about new messages, request updates, reservation changes, sales status, saved listings, and similar marketplace events.

8. Retention

Buurted keeps account, listing, and transaction-related records for as long as the account or relevant marketplace record is needed. Some data may remain longer when required for legal compliance, dispute resolution, fraud prevention, moderation history, or financial recordkeeping. Messages, reports, reservation and sold-state logs, and system logs may also be retained for safety and audit purposes for a limited period after account deletion or listing removal.

9. Your rights

Depending on your location and the circumstances of the processing, you may request access, correction, deletion, restriction, objection, or portability. You may also change optional consent choices inside Buurted's privacy and cookie settings. Rights requests, account deletion requests, or questions about specific marketplace records can be sent to info@buurted.nl.

10. Security and updates

Buurted uses technical and organizational measures designed to protect accounts, listings, and marketplace data. No system is completely risk free, and users should avoid sharing unnecessary sensitive data in listings or chats. Buurted may update this policy as the product and legal requirements evolve. Material changes will be reflected in an updated version and date.

11. Optional choices and web content

Product analytics is optional. If you enable Analytics in Privacy preferences, Buurted sends usage events to PostHog to understand and improve the app and records views and clicks on its sponsored placements in its own backend. These records may include your Buurted account ID, an app-session identifier, screen or action, app/device context, advert and placement, and neighbourhood/category context. They are not anonymous. New advert measurement requires an authenticated account with analytics consent; it is not recorded for guests or when this consent is off. These records are not combined with data from other companies for targeted advertising or advertising measurement. You can withdraw this preference at any time; withdrawal stops future optional collection and does not automatically erase previously collected records.

The personalisation setting currently stores your preference for future optional personalisation within Buurted. It does not currently activate a personalised recommendation engine. Your selected neighbourhood remains part of ordinary local discovery, regardless of this preference. This is not permission for tracking across other companies' apps or websites.

Buurted updates is an optional preference for Buurted's own feature announcements and promotional communications. Admin broadcast notifications are restricted to users who have enabled this preference. Necessary account, security, support and transaction communications are separate and are not disabled by declining promotional updates. References to campaigns concern these Buurted communications and our own sponsored placements, not cross-company advertising profiles or permission for advertiser tracking.

The native app uses app storage for sign-in, security and consent preferences. This is not the same as web advertising cookies. Legal documents are fetched from Buurted's API and displayed as local HTML with a policy that blocks external resources. Buurted does not use these documents to load advertising trackers. The revised iOS app displays sponsored embed placements as native image or text cards rather than loading advertiser HTML/iframes. Advert video media, where used, comes from Buurted's configured media storage. External website links open through the operating system; those websites have their own privacy and cookie practices, which Buurted does not control. Buurted does not use their cookies to match users to cross-company advertising profiles.